| Accessories | Bicycles | Parts | Specials | Tools |
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| Accessories | Bicycles | Parts | Specials | Tools |
|---|
We receive hundreds of emails a day. We are a small local bike shop with a small staff. Since the loss of Sheldon Brown, it has been difficult trying to keep up with emails.
Therefore, in order to better serve our customers, we have set-up three different email addresses for specific customer needs. We have also set-up a fourth email address , with guidelines to help expedite responses to general bicycle related questions.
2. If you are ready to place a web order, but need more information about a product on our website, use this address. For bicycles, use one of the saleman's addresses below.
3. Our West Newton Shop. For local customers who plan to visit our shop and have questions about
non-website items
(bicycles, trailers, helmets, etc.) please contact either:
4. Please refer to the guidelines below before contacting us at this address.
- Take time to thoroughly research our website before contacting us. Answers to most questions can be found on the website. If your question starts with "Your website says ..." chances are you already know the answer.
- Please do not ask for the value of old or vintage bicycles. We cannot help you.
- We do not have genuine parts for old or vintage bicycles other than what is listed on our website.
Currently, we are not taking phone calls,
due to the high volume of calls and limited staff.
We are a small neighborhood shop, and one of the few e-Commerce sites to offer free technical information. Please use email for your inquiries and technical questions.We are in the process of implementing a new online shopping cart with real time stock status. This, combined with the ongoing streamlining of our order processing Dept., will enable us to resume phone service (on a limited basis) in the future.
Whenever possible, please use our online secure shopping cart system at http://harriscyclery.com/parts
Not everything we have is yet programmed into that system yet, but as you go through the checkout procedure, on page #3 "Preview Order" there is a "Comments/Information" box near the bottom of the page. You can use this box to type in any additional items that you would like.
If you are only buying items not yet programmed, use the generic "item"
http://harriscyclery.com/unlisted
Then you will be able to specify what you actually want in the Comments/Information box as described above.
If you _only_ want to buy a non-listed item, or wish to transmit your credit card securely for any other reason, we have a secure Supplemental Order Form page available:
http://harriscyclery.com/secure
You can also place orders by email, snail mail or FAX, but these media are much harder for us to handle, and there's a much higher likelihood of errors in transcription.
Please include all details of your order in the same message, whichever medium you use. FAXes and emails do not go to the same place, so a FAXed credit card number without order specifics will lead to delay and confusion.
617-244-1041
Our FAX is on automatic, yours should be too!FAX is our least favorite communications medium. Please don't use FAX to ask questions that require a response.
If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund.Products must be UNUSED, with their original boxes and documentation. To return your UNUSED product, you would need to pay for the returned shipping cost back to us. In addition, you must include a copy of the receipt enclosed in the box, marked "Return".
As soon as we receive the product(s), your credit card will be credited, except for the initial shipping cost, unless we shipped the wrong product or the product was determined to be DEFECTIVE by us. It can take up to one billing cycle for your credit to show up on your statement.
Please send your returns to the "Where" address below.
Harris Cyclery
1353 Washington Street
West Newton, Massachusetts
02465Do not send money orders, cashiers checks or smilar forms of payment.
We prefer credit cards, but will also accept personal checks in U.S. dollars
We are located on Route 16 (Washington Street) in West Newton Square, about a mile and a half in (East) from 128/95, just after Route 16 crosses the Mass Pike. If you are coming from the west, we will be on your left.From Boston by car, take the Mass. Turnpike to exit 16 (Newton Corner) then continue straight on Washington Street next to the Turnpike for about 2 miles. West Newton Square is where Route 16 merges in from your right, we are two blocks past the merge, one block past the police station, on the right.
There is a municipal parking lot behind the shop.
Driving Directions and Map from Google
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