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Ordering Shipping FAQ Returns Directions
to West Newton Shop

Contacting Harris Cyclery

In order to better serve our customers, we have separate email addresses for specific needs.

Please refer to the email address links below before contacting us.

Ordering From Harris Cyclery

Examples of our Shopping Cart Buttons: buy button  buy button

Please use our Secure Online Shopping Cart when you are ready to place an order. Next to each item on this website is one of the Shopping Cart Buttons shown above.
Clicking these buttons will lead to our Secure Online Shopping Cart.

NOTE: By clicking the button, you are not obligated to purchase the product. The button merely takes you to another page where you can buy the item, choose shipping options and proceed with the checkout process.

You can also go directly to the catalog in our shopping cart site. This contemporary site is auto-updated on a daily basis and has "Out of stock" notifications.

Our Original Catalog at      Our New Catalog at

Shipping Methods and Costs

Click on the appropriate link below:

Domestic Shipping Rates     Overseas Shipping Guide     Canada Shipping Guide



Email is the prefered method of contact for parts inquiries and technical advice. A detailed email will give us something to go back and refer to.

Our Web Staff: 617-467-3080

The web staff is available Monday thru Friday 9:30pm to 6:00pm

Note: Please do not call the brick & mortar number for web-related inquiries.

Brick & Mortar: 617-244-1040

This number is only for customers who plan on visiting our shop in West Newton, MA.

We follow B.O.B., CRW, Massbike, Moulton, Tandem and Touring email lists, among others.

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Is everything in stock? We pride ourselves in trying to keep everything with a shopping cart button buy button  buy button in stock.

We do not have a 'live' online inventory, but we manually update stock status on a daily basis. Click on the cart button of any item. Out-of-stock items will have their shopping cart disabled. Otherwise, the item is very likely to be in stock. You can check the status of your order using the link in your order confirmation email.

Note: This does not apply to items from the QBP/Special Order Catalog.

When will my order ship? For orders where all items are in stock and shipped via UPS, we ship the same day they come in (excluding weekends). The cutoff time for same-day shipping is 4pm Eastern time. The exception is orders shipped via US Postal. These orders take an extra day or two to process.

You can check the status of your order using the link in your order confirmation email.

Does Harris accept backorders? We do not take backorders for items that have the shopping cart disabled.

Can I place a special order? Yes! You can search over 30,000 items in our QBP/Special Order Catalog. You can add these items to your online order, along with stock items from our warehouse. We will ship your complete order when the special order items arrive. Click here for details.

Note: Special order items will display with "QBP #" in your shopping cart.

Our Web store does not offer special order items from any other suppliers or manufacturers.

Special order items are not returnable, unless they are defective.

What is my shipping cost? After you've finished adding items in the online shopping cart, please proceed to the next screen and enter your address and choose a shipping method. The shipping cost will be calculated automatically.

Oversized items shipped to Alaska and Hawaii may incur more postage that will not be included in calculated shipping cost; instead, you will be emailed with the correct charges before your credit card is processed.

My bank statement says I was charged twice! Our online shopping cart warns us about duplicate transactions, making it nearly impossible to charge twice.

The first charge you see on your statement is a 'pre-authorization' that reserves the funds so Harris Cyclery can take payment when we ship the order. This "charge" will drop off your statement in a few days, or you can call your bank and ask that it be removed immediately. The second charge is the actual payment, which is the money Harris Cyclery collects when we "capture payment". This "double charge" doesn't happen all the time, nor does it happen consistently. We've no way of predicting how your bank will handle an internet transaction.

Also, when a customer asks us to add an item to their existing online order, the initial pre-authorization is voided and a new one is created. Again, it may take several days for the voided transaction to drop off of their statement.

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Our FAX is on automatic, yours should be too!

FAX is our least favorite communications medium. Please don't use FAX to ask questions that require a response.

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Return Policy

Click here

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Harris Cyclery
1353 Washington Street
West Newton, Massachusetts

Shop: 617-244-1040
Web: 617-467-3080

Click Here for Store Hours

We are located on Route 16 (Washington Street) in West Newton Square, about a mile and a half in (East) from 128/95, just after Route 16 crosses the Mass Pike. If you are coming from the west, we will be on your left.

From Boston by car, take the Mass. Turnpike to exit 16 (Newton Corner) then continue straight on Washington Street next to the Turnpike for about 2 miles. West Newton Square is where Route 16 merges in from your right, we are two blocks past the merge, one block past the police station, on the right.

There is a municipal parking lot behind the shop.


Driving Directions and Map from Google



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