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Visit our Harriscyclery.net catalog for a more contemporary shopping experience.

Ordering	Shipping	FAQ	Returns	Directions to West Newton Shop

Contacting Harris Cyclery

Please refer to the email address links below before contacting us.

1.   To make changes to an existing web order before it ships. Also, for discrepancies and picking errors with orders you have received. These emails are checked                                              constantly, throughout the day, Monday through Friday.

2.    If you are ready to place a web order, but need more information about a product on our website,  use this address. Also for any web store related questions.

3.   For customers who plan to visit our brick & mortar shop and have questions about bicycles, accessories, trailers, helmets, etc..

4.   For info on Rivendell and Gunnar bikes. Also Brompton folding bikes and Lighting equipment.

We are one of the few online bike shops offering a wealth of free information and free email advice. Some of the larger online stores even refer their customer inquiries to us.

Take time to thoroughly research our website before contacting us. Answers to most questions can be found on this website or other bicycle forums and blogs. If your question starts with "Your website says ..." chances are you already know the answer.

NOTE: By clicking the button, you are not obligated to purchase the product. The button merely takes you to another page where you can buy the item, choose shipping options and proceed with the checkout process.

You can also go directly to the catalog in our shopping cart site. This contemporary site is auto-updated on a daily basis and has "Out of stock" notifications.

Our Web Staff: 617-467-3080

The web staff is available Monday thru Friday 9:30pm to 6:00pm

Note: Please do not call the brick & mortar number for web-related inquiries.

Brick & Mortar: 617-244-1040

This number is only for customers who plan on visiting our shop in West Newton, MA.

FAQ

We do not have a 'live' online inventory, but we manually update stock status on a daily basis. Click on the cart button of any item. Out-of-stock items will have their shopping cart disabled. Otherwise, the item is very likely to be in stock. You can check the status of your order using the link in your order confirmation email.

Note: This does not apply to items from the QBP/Special Order Catalog.

When will my order ship? For orders where all items are in stock and shipped via UPS, we ship the same day they come in (excluding weekends). The cutoff time for same-day shipping is 4pm Eastern time. The exception is orders shipped via US Postal. These orders take an extra day or two to process.

You can check the status of your order using the link in your order confirmation email.

Does Harris accept backorders? We do not take backorders for items that have the shopping cart disabled.

Can I place a special order? Yes! You can search over 30,000 items in our QBP/Special Order Catalog. You can add these items to your online order, along with stock items from our warehouse. We will ship your complete order when the special order items arrive. Click here for details.

Note: Special order items will display with "QBP #" in your shopping cart.

Our Web store does not offer special order items from any other suppliers or manufacturers.

Special order items are not returnable, unless they are defective.

What is my shipping cost? After you've finished adding items in the online shopping cart, please proceed to the next screen and enter your address and choose a shipping method. The shipping cost will be calculated automatically.

Oversized items shipped to Alaska and Hawaii may incur more postage that will not be included in calculated shipping cost; instead, you will be emailed with the correct charges before your credit card is processed.

My bank statement says I was charged twice! Our online shopping cart warns us about duplicate transactions, making it nearly impossible to charge twice.

The first charge you see on your statement is a 'pre-authorization' that reserves the funds so Harris Cyclery can take payment when we ship the order. This "charge" will drop off your statement in a few days, or you can call your bank and ask that it be removed immediately. The second charge is the actual payment, which is the money Harris Cyclery collects when we "capture payment". This "double charge" doesn't happen all the time, nor does it happen consistently. We've no way of predicting how your bank will handle an internet transaction.

Also, when a customer asks us to add an item to their existing online order, the initial pre-authorization is voided and a new one is created. Again, it may take several days for the voided transaction to drop off of their statement.

 

FAX

617-244-1041

Our FAX is on automatic, yours should be too!

FAX is our least favorite communications medium. Please don't use FAX to ask questions that require a response.

 

Return Policy

Click here

 

Where

Harris Cyclery
1353 Washington Street
West Newton, Massachusetts
02465

Shop: 617-244-1040
Web: 617-467-3080

Click Here for Store Hours

We are located on Route 16 (Washington Street) in West Newton Square, about a mile and a half in (East) from 128/95, just after Route 16 crosses the Mass Pike. If you are coming from the west, we will be on your left.

From Boston by car, take the Mass. Turnpike to exit 16 (Newton Corner) then continue straight on Washington Street next to the Turnpike for about 2 miles. West Newton Square is where Route 16 merges in from your right, we are two blocks past the merge, one block past the police station, on the right.

There is a municipal parking lot behind the shop.

 

Driving Directions and Map from Google